REFUND POLICY

Money-Back Guarantee

We offer a 100% money-back guarantee if the issue is not resolved within 30 days via the same payment method. However, if 15 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

Returns & Replacements

✅ Eligible for Return/Replacement if:

You received the wrong order (incorrect size, color, quantity, or material).
The product is defective, damaged, or significantly different from the description.
The item is unused, unaltered, and in its original packaging with intact brand labels.
Replacements will be provided only if the product is available on our website.

❌ Not Eligible for Return/Replacement if:

The sealed packaging of branded products is opened.
The item is used, worn, altered, or missing accessories.
Physical damage to the box or product occurs after delivery.
Perishable items (e.g., food, magazines) and intimate or sanitary products are non-returnable.

💡 Partial refunds may be granted in certain cases.

Return Process

If you receive a damaged product, an empty parcel, or if any item is missing, contact us within 15 days of receiving the order:
📞 Helpline: +91 99444 55679

📧 Email: abbimasala@gmail.com

Steps to raise a return request:

Call or email us with your Order ID.
Ensure the product is unused and in its original packaging with all labels and invoices.
Once approved, we will process the return/replacement.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange, email us at abbimasala@gmail.com.

⏳ Processing Time: Varies based on your location. For orders over ₹2,000, consider using a trackable shipping service or shipping insurance as we do not guarantee receipt of returned items.

Cancellation Policy

You can cancel your order before delivery by contacting us:
📞 Helpline: 096-555-55-442
📧 Email: abbimasala@gmail.com

We may also cancel your order due to:

Out-of-stock or non-serviceable locations.
Quantity restrictions or issues detected by our fraud prevention team.
Incomplete or incorrect address.
COD verification failure (for Cash on Delivery orders).

💰 Refund Timeline: Once canceled, the full amount will be refunded within 7 to 10 working days via the original payment method.

Refund Policy

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

✅ Approved Refunds: The amount will be credited to your original payment method within a few days.

💰 Shipping Cost: Customers must bear the return shipping cost, which is non-refundable. If applicable, we may provide:

Full refund
Partial refund
E-gift coupon of the same/partial value

If you paid twice for the same transaction, the extra amount will be refunded within 15-20 working days.

Delayed or Missing Refunds?

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card provider (it may take time to process).
Contact your bank (processing time may vary).

If the issue persists, email us at abbimasala@gmail.com.